Refund Policy
Return and Refund Policy – Baby King
At Baby King, your satisfaction is our priority.
If a product does not suit you, you have a period of time to make a return request in accordance with the conditions below.
1. Return Period
You have 30 days after receiving your order to request a return.
To be eligible:
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the product must be unused,
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in perfect condition,
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and returned in its original packaging.
2. Non-refundable products
The following products cannot be refunded:
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Products damaged by misuse
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Incomplete items
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Products returned after the legal deadline
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Products showing significant signs of use
3. Return Procedure
To make a return request, contact us at:
Please indicate:
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your order number,
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the reason for the return,
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and if possible, photos of the product concerned.
Our team will send you the return instructions.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of:
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an error on our part,
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or a defective product upon receipt.
5. Refunds
Once the return is received and inspected, we will inform you of the acceptance or rejection of the refund.
If the refund is approved:
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the amount will be refunded to the original payment method,
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within a few business days depending on your bank.
Initial shipping costs are not refundable.
6. Damaged or Defective Product
If your product arrives damaged or has a defect, contact us promptly with:
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your order number,
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photos of the product,
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and a description of the problem.
We will find a suitable solution as soon as possible.
7. Order Cancellation
An order can only be canceled if it has not yet been shipped.
After shipment, it will be necessary to wait for the package to be received and then make a return request.
8. Exchange
We only replace defective or damaged items.
For any exchange request:
contact@babyking.fr
9. Contact
For any questions regarding returns or refunds:
Email: contact@babyking.fr
SIRET: 99909666200013
ADDRESS: 60 RUE FRANCOIS IER, 75008 PARIS
OPERATOR: NOVANIA